Last updated: June 16, 2026

OVERVIEW

Welcome to Memory2Melody.

These Terms of Service explain the terms and conditions that apply when you visit memory2melody.com, purchase a custom song, complete a song questionnaire, contact us, or otherwise use our website, products, and services.

In these Terms, “Memory2Melody,” “we,” “us,” and “our” refer to Memory2Melody, operated from Ontario, Canada. “You” and “your” refer to visitors, customers, and anyone who uses our website or services.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree with these Terms, you should not use our website or services.

Eligibility

By using our website or purchasing our services, you confirm that you are at least the age of majority in your province, territory, state, or country of residence, or that you have permission from a parent or legal guardian.

If you provide information about another person, including a child, family member, partner, friend, or gift recipient, you confirm that you have the right to provide that information to us for the purpose of creating your custom song.

Our Services

Memory2Melody creates personalized digital songs based on the information, memories, preferences, and story details you provide.

Our services may include:

Custom song creation

Lyric writing

Song concept development

AI assisted music generation

Audio review and selection

Digital song delivery

Revisions or corrections, where included

Optional add-ons, rush delivery, or upgrades

We aim to create a meaningful and personal result, but custom creative work is subjective. The final song may not match exactly what you imagined, and emotional responses to music, lyrics, voice, style, or production can vary from person to person.

Use of Artificial Intelligence and Music Generation Tools

Memory2Melody may use artificial intelligence tools, music generation platforms, writing tools, editing tools, and related creative software to help produce lyrics, prompts, music, audio, and related deliverables.

By placing an order, you understand and agree that your song may be created with the assistance of AI based tools and third party music generation platforms.

We review and prepare your order using the information you provide, but we do not guarantee that any generated output will be free from all imperfections, limitations, or unexpected creative choices.

Customer Information and Questionnaire

To create your song, you may be asked to complete a questionnaire or submit details such as:

Recipient name

Relationship to the recipient

Occasion

Preferred genre or style

Preferred voice type

Stories, memories, milestones, and personal details

Pronunciation notes

Special messages

Any other details you want included

You are responsible for making sure the information you provide is accurate, complete, and appropriate for use in your song.

Memory2Melody is not responsible for errors, omissions, pronunciation issues, spelling mistakes, incorrect details, or unwanted content caused by inaccurate, incomplete, or unclear information submitted by you.

Orders

When you place an order, you are making an offer to purchase a custom digital service.

We reserve the right to accept, decline, cancel, or limit any order for any lawful reason, including suspected fraud, abuse, payment issues, inappropriate content, technical limitations, or inability to complete the requested service.

Your order is not considered accepted until payment has been processed and we confirm or begin processing your order.

Please review your order carefully before submitting it. Because our products are custom and digital, cancellation options are limited once work begins.

Pricing and Payment

Prices are listed in Canadian dollars unless otherwise stated.

Prices, promotions, discounts, packages, and product details may change at any time without notice. The price charged for your order will be the price shown at the time you place your order, subject to any applicable taxes, fees, or discounts.

Payments are processed through Shopify and its payment providers. You agree to provide complete and accurate billing, contact, and payment information.

You confirm that you are authorized to use the payment method provided and that any charges incurred by you will be honoured by your payment provider.

Taxes

Applicable taxes may be charged based on your billing location, the products or services purchased, and applicable law.

You are responsible for any taxes, fees, duties, or charges that may apply to your purchase.

Fulfillment Timelines

Estimated delivery timelines will be stated on the product page, checkout page, order confirmation, or related service description.

Delivery timelines are estimates only unless specifically stated otherwise. While we make reasonable efforts to meet stated timelines, delays may occur due to order volume, technical issues, third party platform delays, incomplete customer information, or circumstances outside our control.

Rush or express delivery, if offered, means your order receives priority processing according to the package purchased. It does not guarantee delivery where delays are caused by inaccurate information, customer delay, third party platform issues, force majeure events, or circumstances beyond our reasonable control.

Digital Delivery

All songs and related deliverables are delivered digitally, unless otherwise stated.

Delivery may be made by email, download link, file transfer, customer account, or another digital delivery method.

Delivery is considered complete once the file, download link, access link, or delivery email has been sent to the email address or contact method provided at checkout.

You are responsible for ensuring that your email address is correct and that you can receive our messages. Please check your spam, junk, promotions, or filtered folders if you do not receive your delivery.

We do not guarantee ongoing hosting, storage, archiving, backup, or re delivery of files after delivery. You are responsible for downloading and safely storing your song once received.

Refunds, Cancellations, and Revisions

Refunds, cancellations, corrections, and revisions are governed by our Refund Policy, which forms part of these Terms.

Because our songs are custom digital products created from your information, refunds are limited once work has begun or delivery has occurred.

Please review our Refund Policy before placing an order.

Acceptable Content

You agree not to submit content, requests, or information that:

Is unlawful, abusive, hateful, harassing, threatening, defamatory, obscene, or discriminatory

Promotes violence, self harm, exploitation, abuse, or illegal activity

Infringes another person’s copyright, trademark, privacy, publicity, or other rights

Includes information you do not have permission to share

Contains viruses, malware, spam, or harmful code

Impersonates another person or misrepresents your identity

Attempts to manipulate, abuse, or interfere with our website, services, systems, or tools

We reserve the right to refuse, cancel, or modify any order that we believe violates these Terms, our policies, third party platform rules, or applicable law.

Intellectual Property: Our Website and Brand

All content on our website, including text, graphics, branding, logos, images, layouts, product descriptions, forms, designs, and other materials, belongs to Memory2Melody or our licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, display, or use our website content, branding, or materials without our written permission.

The name Memory2Melody, the Memory2Melody logo, M2M branding, slogans, designs, and related brand elements may not be used without our written consent.

Customer Submitted Materials

You retain ownership of the personal stories, memories, names, messages, and other original information you submit to us, subject to the rights you grant us in these Terms.

By submitting materials to Memory2Melody, you grant us a worldwide, royalty free, non exclusive licence to use, reproduce, edit, adapt, process, and transform those materials as reasonably necessary to:

Create your custom song

Prepare lyrics, prompts, concepts, audio, and deliverables

Communicate with you about your order

Provide revisions or support

Maintain business records

Improve our internal process and services

You confirm that you have all rights, permissions, and consents needed to submit the information and materials you provide to us.

Rights to Delivered Songs

When you purchase a custom song from Memory2Melody and your order has been paid in full, you receive a personal use licence to download, listen to, share privately, and enjoy the delivered song.

Unless otherwise stated in writing, your purchase does not include exclusive commercial rights, copyright ownership transfer, publishing rights, resale rights, synchronization rights, distribution rights, streaming monetization rights, or the right to sell, license, or commercially exploit the song.

You may use the delivered song for personal purposes, such as:

Playing it for the recipient

Sharing it with friends or family

Using it at a private wedding, birthday, anniversary, memorial, or personal event

Saving it as a keepsake

Posting a short personal clip online, provided it is not used for paid advertising, resale, or commercial monetization

If you want to use a song for commercial purposes, advertising, monetized content, public distribution, streaming release, film, television, podcast, business use, or resale, you must contact us first and receive written permission.

Marketing Use and Testimonials

We will not publicly share your full private questionnaire responses without your consent.

If you provide a review, testimonial, public comment, social media tag, or other feedback, you grant us permission to use, quote, display, reproduce, and share that feedback for marketing, promotional, and business purposes.

We may ask for permission to share song samples, clips, lyrics, or customer stories for marketing. We will only use identifiable personal stories or delivered songs publicly where we have your consent or where you have already made them public.

Third Party Services

Our website and services may rely on third party platforms and providers, including Shopify, payment processors, email platforms, analytics tools, form tools, AI tools, music generation platforms, hosting providers, and file delivery services.

We are not responsible for the acts, omissions, availability, policies, errors, downtime, data practices, or terms of third party services.

Your use of third party services may also be subject to their own terms, policies, and privacy practices.

Third Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the content, accuracy, security, privacy practices, or policies of third party websites. You access third party links at your own risk.

Accounts and Security

If customer accounts are available, you are responsible for keeping your account login details secure.

You are responsible for all activity that occurs through your account. You agree to notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate accounts that we believe are being used fraudulently, abusively, unlawfully, or in violation of these Terms.

Errors, Inaccuracies, and Availability

Our website may occasionally contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, timelines, features, or other details.

We reserve the right to correct errors, update information, change or cancel orders, or modify services where information is inaccurate or incomplete.

We do not guarantee that our website, products, files, links, or services will always be available, uninterrupted, secure, or error free.

Prohibited Uses

You may not use our website or services:

For any unlawful purpose

To violate applicable laws or regulations

To infringe our rights or the rights of others

To submit false, misleading, or unauthorized information

To scrape, crawl, spam, phish, hack, or interfere with our systems

To upload malicious code or attempt to compromise security

To abuse discounts, refunds, chargebacks, promotions, or order systems

To harass, threaten, defame, or harm any person

To resell, exploit, or commercially misuse our services without permission

We may refuse service, cancel orders, suspend access, or take other action if we believe these Terms have been violated.

Disclaimer of Warranties

Our website, services, and digital products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

To the maximum extent permitted by law, we disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, durability, title, non infringement, accuracy, uninterrupted availability, and error free operation.

We do not guarantee that your custom song will meet every expectation, produce a particular emotional reaction, match a specific artist, sound exactly like a reference song, or satisfy personal taste preferences.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

Limitation of Liability

To the maximum extent permitted by law, Memory2Melody and its owners, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, lost opportunities, emotional distress, replacement costs, or similar damages arising from your use of our website, services, or digital products.

To the maximum extent permitted by law, our total liability for any claim related to a specific purchase will not exceed the amount actually paid by you for that purchase.

Nothing in these Terms limits liability where it would be unlawful to do so.

Indemnification

You agree to indemnify and hold harmless Memory2Melody and its owners, employees, contractors, service providers, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your breach of these Terms

Your misuse of our website or services

Information or materials you submit

Your violation of any law

Your violation of another person’s rights

Your unauthorized commercial use of a delivered song

Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, engaged in fraud or abuse, submitted inappropriate content, initiated abusive disputes, or used our services unlawfully.

Sections that by their nature should survive termination will continue to apply, including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, governing law, and dispute provisions.

Governing Law

These Terms of Service and any dispute relating to them, our website, or our services will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of law principles.

You agree that any legal proceeding that is not resolved informally will be brought in the courts located in Ontario, Canada, unless applicable law requires otherwise.

Consumer Rights

Nothing in these Terms is intended to limit or remove any non waivable rights you may have under applicable consumer protection laws.

If any part of these Terms conflicts with a right that cannot legally be waived, the applicable legal right will apply to the extent required by law.

Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after updated Terms are posted means you accept the updated Terms.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, and any product specific terms shown at checkout, form the entire agreement between you and Memory2Melody regarding your use of our website and services.

Contact Information

Questions about these Terms of Service can be sent to:

Memory2Melody

Email: contact@memory2melody.com