Last updated: June 16, 2026

This Privacy Policy explains how Memory2Melody, operated from Ontario, Canada, collects, uses, stores, and shares personal information when you visit memory2melody.com, purchase a custom song, complete a song questionnaire, contact us, or otherwise use our website and services.

In this Privacy Policy, “Memory2Melody,” “we,” “us,” and “our” refer to Memory2Melody. “You” and “your” refer to visitors, customers, and anyone who interacts with our website or services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection, use, and disclosure of your personal information as described below.

Information We Collect

We collect personal information that you provide to us directly, information collected automatically when you use our website, and information received from service providers that help us operate our business.

Information you provide directly may include:

Your name

Your email address

Your phone number, if provided

Billing and payment related information

Order details

The recipient’s name

The recipient’s relationship to you

Occasion details, such as birthday, wedding, anniversary, memorial, proposal, or other event

Song preferences, including genre, voice preference, style, tone, and language

Stories, memories, messages, personal details, and other information you choose to include in your song questionnaire

Customer support messages and other communications with us

If you choose to include personal information about another person, such as a gift recipient, family member, partner, friend, or loved one, you are responsible for ensuring that you have the right to share that information with us.

Song Questionnaire Information

Because Memory2Melody creates personalized songs, we may collect meaningful personal details, memories, stories, names, dates, places, relationships, and messages that you choose to share with us.

Please do not submit highly sensitive personal information unless it is necessary for the song you want us to create. This may include information about health, finances, government identification, passwords, private legal matters, or other confidential details.

We use the information in your questionnaire only to create, revise, deliver, support, and improve your custom song order.

Payment and Order Information

Payments are processed through Shopify and its payment providers. We do not directly store full credit card numbers or complete payment card details on our own systems.

Shopify and payment processors may collect and process information needed to complete your purchase, including your name, billing address, email address, payment confirmation, and payment method details. Their handling of your information is also subject to their own privacy policies.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This may include:

IP address

Browser type

Device type

Operating system

Pages visited

Time spent on the website

Referring website or link

Approximate location based on technical information

Interaction with emails, ads, or website features

We use this information to operate our website, improve the customer experience, understand how visitors use our services, help prevent fraud, and support marketing and analytics.

Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep the website working properly

Remember your preferences

Process orders

Understand website traffic and performance

Improve our website and services

Support advertising, retargeting, and marketing campaigns

You can control cookies through your browser settings. Blocking or deleting cookies may affect how some parts of our website function.

How We Use Personal Information

We use personal information for the following purposes:

To provide and operate our website and services

To process and fulfill orders

To create personalized song lyrics, prompts, audio, and related deliverables

To communicate with you about your order

To send order confirmations, updates, delivery links, and customer support responses

To verify order details

To process payments and prevent fraud

To improve our products, website, customer experience, and song creation process

To respond to questions, requests, complaints, or support inquiries

To send marketing communications, where permitted by law

To comply with legal, tax, accounting, and regulatory obligations

To enforce our terms, policies, and rights

To protect our website, business, customers, and service providers

Artificial Intelligence and Song Creation Tools

Memory2Melody may use artificial intelligence tools, music generation tools, writing tools, editing tools, and related service providers to help create personalized lyrics, music, audio, prompts, song concepts, and customer deliverables.

Information from your questionnaire may be used as part of the song creation process. We aim to share only the information reasonably necessary to create your song.

By submitting your song details, you understand that the information you provide may be processed using third party tools or platforms that assist us in creating your custom song.

How We Share Personal Information

We may share personal information with service providers and third parties that help us operate our business, including:

Shopify

Payment processors

Website hosting providers

Email service providers

Analytics providers

Customer support tools

Cloud storage providers

Artificial intelligence and music generation tools

Marketing and advertising platforms

Professional advisors, such as accountants, legal advisors, or consultants

We may also disclose personal information if required or permitted by law, including to comply with legal obligations, respond to lawful requests, prevent fraud, protect our rights, enforce our policies, or complete a business transaction such as a sale, merger, restructuring, or transfer of assets.

We do not sell your personal information in the ordinary sense of selling customer lists for money.

Marketing Communications

If you subscribe, make a purchase, or otherwise provide consent where required, we may send you promotional emails about Memory2Melody, offers, new services, seasonal promotions, or updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us at contact@memory2melody.com.

Even if you unsubscribe from marketing emails, we may still send you non promotional messages related to your order, account, customer service request, or legal notices.

Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer support, meet legal and accounting obligations, resolve disputes, prevent fraud, and maintain business records.

Song questionnaire responses and order records may be retained so we can provide support, revisions, proof of order, and customer service. You may contact us to request deletion of your personal information, subject to legal, contractual, or business record requirements.

Security

We use reasonable safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no website, payment system, email system, or online service can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through unsecured channels.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or incomplete personal information

Withdraw consent, where we rely on consent

Request deletion of personal information, subject to legal and business requirements

Ask questions about how your personal information is collected, used, or shared

Make a complaint about our privacy practices

To make a privacy request, contact us at contact@memory2melody.com. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information directly from children.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us at contact@memory2melody.com so we can review and delete the information where appropriate.

Customers may submit information about a child as part of a custom song order, such as for a birthday, family gift, or keepsake song. By submitting that information, you confirm that you have the authority to provide it.

International Processing

Although Memory2Melody is operated from Ontario, Canada, some of our service providers may store or process personal information in Canada, the United States, or other countries.

When personal information is processed outside your province, territory, or country, it may be subject to the laws of that location.

Third Party Links

Our website may contain links to third party websites, platforms, apps, or services. We are not responsible for the privacy practices, security, or content of third party websites. You should review their privacy policies before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we update this Privacy Policy, we will change the “Last updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Memory2Melody

Email: contact@memory2melody.com